Support
We’re here to help with any question about AccentEasy — how a feature works, your subscription, or a verdict you think is wrong.
Email us any time at [email protected]. We aim to reply within 2 working days.
Help topics
How do I change who’s practising, the grade or the level?
Tap the line at the top of Home (for example “Hong Kong · P3”), or open Settings → Learner. Choose a student’s school region and grade, or an adult’s level. Grade names follow the region; every region uses the same six levels.
How do I change the app language?
Open the iPhone or iPad Settings app → AccentEasy → Language, and pick English, Traditional Chinese, Simplified Chinese, Japanese, Korean, Spanish or French. The practice sentences are always in English.
The app says it couldn’t hear me.
Check that the microphone is allowed in the iPhone or iPad Settings app → AccentEasy → Microphone. Hold the phone about 20–30 cm from your mouth, speak a little louder than usual, and find a quieter room away from the TV or a fan. A take the app couldn’t hear never counts against you.
Can I change the model voice?
Yes — Settings → Voice. Model Voice switches between American and British English; Slow Model Voice makes it slower; Play the Model First plays each sentence before you speak. Your voice is checked the same way with either accent.
Why are some lessons locked?
At every level, the first 2 Intonation lessons and the first Rhythm & Tempo lesson are free, and so is all of Statistics. Premium unlocks every lesson, Mixed lessons and “Practise this” on weak spots.
How do I restore my subscription on a new device?
Open AccentEasy → Settings → Restore Purchases, signed in with the same Apple ID you used to subscribe.
How do I cancel my subscription?
Subscriptions are managed by Apple: open Settings → [your name] → Subscriptions on your device, choose AccentEasy and cancel at least 24 hours before the renewal date.
How do I delete my data?
Open AccentEasy → Settings → Clear Practice History to delete all stars, lessons and statistics. Deleting the app removes everything. Your voice is never stored, and nothing is kept anywhere except on your device.